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Welcome to Episode 112 of the Disneybrit Podcast for Monday 11th March 20 13.

This week’s show brings a question much debated by the online community. Should Disney fans go to Universal? We talk about it among ourselves as well as get people’s opinions on Facebook, Twitter and our voicemail.

Following that, we welcome Lee Cockerell back to the show as he talks to us about his new book “The Customer Rules: The 39 Essential Rules for Delivering Sensational Service” and ask his opinion on the mark the Disney decade had upon Walt Disney World. Who better to ask than the Walt Disney World VP of the time.

Next up we finish our discussion on the Disney Decade and its impact before rattling through some of the more important news items from the past few weeks, including that of a goat!

Don’t forget you can contact us via email at radio@disneybrit.com and now on our new Voicemail. Call us from the US on 407 545-7980 or the UK on 0121 2882748. Why not call us from the parks if you are out there!

So, without any further ado, sit back, recline your seat, relax and enjoy this episode of the Disneybrit Podcast.

By Adam

Adam has been a fan of Disney since he was small. He runs the Disneybrit Podcast. He is also the author of several Disney books.

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